Returns are only accepted within 60 days of the original shipment date.
All returns require prior authorization from PENSAFE Inc. Please contact our Customer Service Representative (Contact Us) to discuss the nature of the return and to obtain an RMA Number for tracking and processing.
Reference to the RMA Number should be noted on all documents accompanying the equipment returned in order to properly identify and process as soon as possible.
All returns that are not resultant from manufacturing defects are subject to a 30% restocking charge and are subject to final inspection and approval upon receipt.
Additional charges may apply based on the condition of the equipment returned.
Appropriate credits will be issued upon verification of counts, inspection and final approval of the equipment received.